Pre-launch information
Refund Policy
PRE-LAUNCH: Purchases are not open. These pages describe Comodra’s V1 model. A preview does not create a paid placement or activate territory control.
Before activation
If Comodra rejects a placement before activation, the payment will be refunded. If payment succeeds but activation cannot be completed, Comodra will complete the activation or refund the payment. This also applies to takeover offers that are rejected or cannot be activated.
How refunds are returned
Refunds are returned through the original payment method. Processing time may depend on the payment provider. Payments are not yet enabled on this pre-launch site.
After activation
Once a placement has been successfully activated, its payment is generally non-refundable, subject to mandatory legal rights. A later valid takeover does not itself create a refund right for the previous controller, and the previous controller receives no payout.
A placement removed after activation because it violated the content rules is generally not refundable, subject to mandatory legal rights.
Review timing
We aim to review submissions promptly, generally within 24–48 hours. This is an estimate. A refund is not automatically due solely because 48 hours have elapsed.
Mandatory rights
Nothing in this policy excludes any mandatory withdrawal, refund, consumer or other legal rights that cannot lawfully be excluded. Activation alone does not waive those rights.
Contact support
Email hello@comodra.com with your order ID and a description of the issue. Do not send passwords, payment-card details or security codes. We will review the order and payment outcome before confirming the next steps.